SERVICES
Flexible IT Support Packages for Every Organisation
Our support options are designed for Schools and Businesses needing reliable, secure and cost-effective IT
IT challenges we solve
Business IT Support Packages
Per User - Remote
Starting From
£ 33
/ per user per month
Remote Support provides fast response times, unlimited help desk access and proactive monitoring for organisations that want dependable, cost-effective technical assistance without onsite commitments.
- What's included:
- Help desk support by email and phone
- Call logging and tracking
- Remote ticket visibility
- Direct user support
- 3rd party liaison
- Active 24/7 remote monitoring
- Device management including updates and patches
Per User – Standard
Starting From
£ 39
/ per user per month
Standard Support offers structured day-to-day IT management at a predictable monthly cost. Ideal for organisations relying on Microsoft 365 and multiple user devices.
- What's included:
- Help desk support by email and phone
- Call logging and tracking
- Remote ticket visibility
- Direct user support
- 3rd party liaison
- Active 24/7 remote monitoring
- Device management including updates and patches
- Regular strategy meetings and technical advice
- Offsite backup
- Anti-Virus
- Vulnerability monitoring
Starting From
£ 49
/ per user per month
Per User – Premium
Premium Support provides higher service levels for security-focused organisations where uptime and protection are essential.
- What's included:
- Help desk support by email and phone
- Call logging and tracking
- Remote ticket visibility
- Direct user support
- 3rd party liaison
- Active 24/7 remote monitoring
- Device management including updates and patches
- Regular strategy meetings and technical advice
- Offsite backup
- Anti-Virus
- Vulnerability monitoring
- On-site support
- Workshop repair labour
IT challenges we solve
Education IT Support Packages
Remote Support (Education)
An affordable support model that provides fast responses, ongoing monitoring and guidance.
- What's included:
- Remote telephone
- Email support
- Diagnosis
- Active 24/7 remote monitoring of all IT devices
- Call logging and tracking
- Remote ticket visibility
- Technical advice
- Updates and patches – all devices
Managed Support
A proactive approach to maintaining school networks, classrooms and devices.
- What's included:
- Remote telephone
- Email support
- Diagnosis
- Active 24/7 remote monitoring of all IT devices
- Call logging and tracking
- Remote ticket visibility
- Technical advice
- Updates and patches – all devices
- Pre-arranged/emergency
- On-site call out
- Call out fee labour (field and workshop)
Fully Managed Support
Complete coverage for schools needing end-to-end management of their entire IT environment.
- What's included:
- Remote telephone
- Email support
- Diagnosis
- Active 24/7 remote monitoring of all IT devices
- Call logging and tracking
- Remote ticket visibility
- Technical advice
- Updates and patches – all devices
- Pre-arranged/emergency
- On-site call out
- Call out fee labour (field and workshop)
- ½ day engineer site visit per fortnight (term time)
- Direct user support
- Regular strategy meetings
Additional Services (Available to all clients)
Complete coverage for schools needing end-to-end management of their entire IT environment.
- What's included:
- Backup and disaster recovery
- Hardware and software supply and installation
- Infrastructure cabling
- Audio Visual supply and installation
- Anti Virus
- Broadband internet services
- Telephone VoIP
- Many others